Friday, July 22, 2005

mtnl broadband...

We signed up for a new broadband package with MTNL. In addition to ending the neverending saga of wire-cuttings, server errors and phone calls to the local guys who provided us with Sify and then Hathway (they changed us over without asking or informing us that Hathway has a different pay schedule, incidentally, the new scheme promises to offer a faster rate (actual 256 Mps) and unlimited downloads at night for free. I'll keep you posted on how that turns out.

The first trouble was the guy who came to install it didn't know the first thing about configuring the system. In the end, he left (after about 3 minutes of trying) and I used our old connection to get the user manual from the MTNL web site and installed it myself. This does not bode well for future service. Is it possible that the whole thing will be "plug and play" for the duration of our connection? Or will I have to get a PhD in telecommunications and computer networking in order to stay online? Stay tuned.

13 comments:

phucker said...

Why are you using a state-run piece of crap anyway? Airtel Broadband is 100 times better. It should be obvious by now that anything privately owned is better than anything state-run. http://airteltelephone.com

natalie said...

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Ray said...

Hi,
I am an avid blog surfer and came across your blog by chance. I think it's great to offer your thoughts and ideas across to a worldwide audience for comment. At present, this is my own blog broadband phone and although the subject matter is totally different from the one you're writing about perhaps it does affect us all in some way. Cheers!

Vishal said...

My personal experience tells me that MTNL is India’s telecom nightmare!

Where private operators like Reliance and Tata Indicom provide you with a new connection within hours, the speed of getting a new connection from MTNL depends solely on the persistence of your follow-ups and your willingness to pay baksheesh. And yes, you need to find time and personally go to your local telephone exchange as MTNL Customer Service Department DOES NOT entertain any letters or telephone calls!

I applied for MTNL Triband NU Plan in December’05. 4 LONG MONTHS have passed and I am STILL WAITING for that installation day to arrive. Please read more about my personal saga with nightmarish MTNL at my personal blog: www.vishaltayal.com

a said...

It should be obvious by now that anything privately owned is better than anything state-run.

Like guns in the hands of jehadis. Like Tarun Pall's undies.

a said...

Tarun Pall says anything privately owned is better than state owned. What a generalisation! see http://india.gigaom.com/2006/09/19/who-says-broadband-is-easy/

Parminder said...

The only problem with MTNL is that thier copper in the streets is rotting and its all gone green other then that as a company they doing ok in my opinion

Anonymous said...

In the last one week I have made three visits to your Borivli telephone exchange for getting a Dolphin post paid connection:

Visit no 1. The online system for allocating the telephone numbers was out of order, so no progress could be made. The real reason later told by an insider was that everything was fine with the system but the employees want to go home so from 19.15 hrs onwards they refuse to accept any customer.

Visit no 2. The concerned lady was absent for the day and others did not accept the form as they did not like to interfere in her work.

Visit no 3. At last somebody accepted the form, but said that telephone bill cannot be taken as a resident proof.

I am a subscriber to MTNL landline and Triband service. I went ahead to subscribe the Dolphin service even when I was advised against it by my family members.
Alas frustrated I quietly tore the form and on my way back home got an Airtel form which seems the best option.
If you donot accept your own telephone bill as residential proof then, why do you mention page 3 of the form that telephone bill is accepted as residential proof. The reason given to me was that you are unable to verify the address of the subscriber and only government issued documents are accepted. Airtel has accepted your bill as a residential proof without even murmuring a word.

I am now having second thoughts on continuing with your triband and land connection also I feel like a fool accepting shoody services when the private companies seem to be offering a much better service without charging anything extra.

Anonymous said...

aster rate (actual 256 Mps)????

its 256kbps

correct it in ur blog

Anonymous said...

When you hear broadband providers or your colleagues and friends talking about "wireless" they could actually

be talking about two separate things:Wireless

Networking
, having a wire free computer in the house connected to a broadband connection.
Broadband" href="http://www.broadband.co.uk/">Wireless Broadband
, this is a special kind of broadband package

where you can use it at home, but also in certain places when you are away from home. All you need is your phone

number or pastcode to see if either of these broadband connections are available and you can check it at

title="broadband.co.uk" href="http://www.broadband.co.uk/">broadband.co.uk
.

Anonymous said...

Hi, I was having a MTNL Broadband combo plan in dwarka and the no was 25081567, I don't have words to say about the MTNL service, poor, pathetic, ridicules, disgusting, and beyond imagination. I complaint about my broadband to the Area Manager, Nodal office, GM of MTNL and even I also lodge a online complaint at www.consumercourt.in, but the shameless people never come to my shop to rectify the problem, they are just to take salary and suck Govt blood. If any MTNL employee is reading my comment then just feel shame, just because of your kind of people our india is not growing.

Anonymous said...

Hi, I was having a MTNL Broadband combo plan in dwarka and the no was 25081567, I don't have words to say about the MTNL service, poor, pathetic, ridicules, disgusting, and beyond imagination. I complaint about my broadband to the Area Manager, Nodal office, GM of MTNL and even I also lodge a online complaint at www.consumercourt.in, but the shameless people never come to my shop to rectify the problem, they are just to take salary and suck Govt blood. If any MTNL employee is reading my comment then just feel shame, just because of your kind of people our india is not growing.

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